سياسة الاستبدال والإسترجاع

Replacement Policy 1. Without prejudice to the provisions of the statutory warranty and the agreement, the consumer has the right to replace the product within 7 days from the date of receipt, and cannot replace it after this period. 2. Conditions for replacement: • The product must be in its original condition and intact • It must not have been used or benefited from • The management reserves the right to inspect the product before accepting the replacement 3. The consumer bears the shipping costs if they wish to replace, and in international replacement, the consumer bears all shipping and delivery costs. 4. In case of a manufacturing defect or error from the store, the store bears all costs. The consumer does not have the right to replace in the following cases: 1. Manufactured or customized products according to the customer’s request, unless there is a defect or non-compliance with specifications. 2. Digital products, software, or discs after use. 3. Newspapers, magazines, books, and publications. 4. If the defect appears due to misuse or possession by the consumer. Return Policy 1. The consumer has the right to return the product within 7 days from the date of receipt, and cannot return it after this period. 2. Conditions for return: • The product must be intact and unused • In its original condition with all accessories • The store reserves the right to inspect the product before approving the return 3. The consumer bears all return costs, and in international returns, bears all shipping and delivery fees. 4. In case of a defect or error from the store, full compensation is provided. The consumer does not have the right to return in the following cases: 1. Manufactured or customized products according to the customer’s request, unless there is a defect or non-compliance with specifications. 2. Digital products, software, or discs after use. 3. Newspapers, magazines, books, and publications. 4. If the defect appears due to misuse or possession by the consumer. Important Notes (Keyboard and Pen) In case of any problem or note regarding the keyboard or pen, it must be reported within 24 hours only from the date of receipt. If no report is received within this period, the right to replacement, return, or refund is forfeited. Responsibility after shipping: After confirming the order and completing the shipping successfully, the customer becomes responsible for the order, and has no right to replace or return except as stated in the above policies. Notice regarding shipping errors: • If an additional or incorrect product is received, the customer must choose one of the two options: Return the product as is without use, and the store bears the shipping costs. Or pay its full value if they wish to keep or use it. Any product received without paying its value must be returned immediately, Failure to cooperate is considered a violation of the policy. Additional Policy (Color Change) If the product is requested to be replaced due to a change in color only and not due to a defect, an additional fee of 50 riyals will be applied for shipping and procedures. Warranty Policy: The warranty covers manufacturing defects or technical errors that affect the product’s performance. The warranty does not include: Breakage Damages caused by misuse or accidents Returns or replacements are not accepted if any accessories are missing.